E-MAIL caps are posing major problems for Hotmail users in Bahrain, it emerged yesterday.
However, Batelco said the source of the problem was Hotmail itself and claimed it had nothing to do with e-mail delays or excessive junk mail.
A spokesman said Hotmail was implementing new policies to control mail flow to its servers, saying the company now enforced limits on the number of e-mails sent to them.
He said once a certain limit was reached, Hotmail would not accept any new e-mail.
"This will cause lots of delays for customers sending to Hotmail," explained the Batelco spokesman.
"All their mail will stay in a queue and they will receive a 'mail delayed' warning."
He added that accounts sending large numbers of e-mails to Hotmail addresses meant the limit was reached faster.
"This problem of control mail policies is the same in MSN Mail domains like Hotmail, MSN and Live etcetera, as well as in Yahoo! Mail domains and AOL."
One user who asked to remain anonymous said he had been facing problems for six months.
"This problem is very common to all Hotmail users," said the 17-year-old student.
"My inbox is flooded with postmaster delivery notification error messages. I have resorted to using my Hotmail account only for messenger and using my Gmail account to send proper mails."
Bahrain University senior management student Fatima Al Shaikh said she had complained to Hotmail about the problem, but never got a response.
However, one user said he did not face the same problems with Hotmail that he experienced in Bahrain when abroad.
"I think this problem is more common in the Middle East as I don't face these problems when accessing my account in India," said Modern Mechanical and Electrical Company chief accountant and systems administrator Loyd D'Costa, 45.
"I do get a lot of delivery notification error messages. I've tried to ease the problem by downloading all my mails to my Outlook account.
"There is no problem when I communicate with fellow hotmail users, but when you try mailing someone with a Batelco account, it takes ages to be received.
"The problem is primarily due to the fact that there are controls in place here to check junk mail and it affects normal incoming or outgoing mails as well."
Copyright 2010 Al Hilal Publishing and Marketing Group
'Hotmail users facing new e-mail woes', Gulf Daily News, May 28, 2010, Jennifer Gnana
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